Contact Us

Contact Us

We would love to hear from you.

For order questions, shipping updates, returns, exchanges, custom requests, or product advice, please contact us by email:

admin@verdennova.com

We aim to reply within 24-48 business hours, Monday to Friday. Response times may be slightly longer during weekends, public holidays, product launches, or peak seasons.

Order Support

If you are contacting us about an existing order, please include your order number, the email address used at checkout, and a short description of the issue. This helps us find your order quickly.

Custom Orders

For bespoke or custom jewellery enquiries, please include your preferred style, materials, budget, timeline, and any reference images. Our team will review your request and guide you through the next steps.

Returns & Exchanges

For return or exchange requests, please contact us before sending anything back. Include your order number and photos if the item arrived damaged or incorrect.

Social Media

You can also reach us through our Facebook or Instagram pages for general questions and inspiration. For order-specific support, email is the safest and fastest way for us to help.

Website

www.verdennova.com